General support
Email Karion LLC at contact@trynavvi.com
for help with the Navi app, account verification, or preview access.
Karion LLC aims to respond to ordinary support, privacy, moderation, reward-review,
and deletion questions within 5 business days.
SMS help
Karion LLC sends transactional SMS one-time passcodes for Navi signup, login, and
phone-number verification only. Message frequency varies; typically one message per
signup, login, or phone-number verification attempt. Msg & Data rates may apply.
Reply HELP for help or STOP to opt out where supported, or email
contact@trynavvi.com.
Navi SMS messages are not marketing messages.
Privacy requests
For privacy or data questions, include the phone number or account identifier you want
Karion LLC to verify before taking action. Karion LLC does not sell or share mobile
numbers, SMS opt-in data, or SMS consent for marketing or promotional purposes.
Reports and moderation
Use the in-app Report and Block User tools when available. If you cannot access the
app, email contact@trynavvi.com with the
username, post details, report reason, and a short description. Do not include
passwords, one-time codes, or private authentication details.
Completion or reward review
If a prompt completion, rhythm, or future reward-like feature seems incorrectly held,
rejected, or revoked, email the username, approximate submission time, and a brief
explanation. Navi may review safety, authenticity, report, and abuse-prevention
records before changing completion credit.
Delete account/data
Visit Delete account/data for the deletion request
process. Verified deletion requests are targeted for completion within 30 days.