How to request deletion
Email contact@trynavvi.com with the subject
"Navi data deletion request." Include the phone number, username, or account identifier
connected to the account so Karion LLC can verify ownership. Karion LLC aims to complete
verified deletion requests within 30 days.
What we delete
After verification, we will delete or anonymize account data, profile information,
public posts, private posts, captions, photos, saved app content, follows, blocks,
reports where deletion is allowed, and related Storage objects unless retention is
required for security, safety, abuse prevention, reward integrity, appeals, legal
compliance, or operational records.
What may be retained
Some limited private records may be retained after deletion when needed to investigate
abuse, protect other users, prevent repeated fake submissions, document moderation or
reward-integrity decisions, comply with legal obligations, or maintain security logs.
Retained records are not meant to keep deleted public posts visible.
Unless a longer period is required by law, an active safety investigation, a dispute, or
abuse-prevention needs, deleted content kept as private moderation or integrity evidence
is retained for up to 30 days. Moderation actions, report history, reward-integrity
actions, account-security logs, and support or deletion request records may be retained
for up to 1 year.
SMS and phone verification data
Phone numbers and SMS verification records are treated as sensitive account data.
Karion LLC does not sell or share mobile numbers, SMS opt-in data, or SMS consent for
marketing or promotional purposes.
Navi SMS one-time passcodes are transactional account verification messages only, not
marketing messages. Message frequency varies; typically one message per signup, login,
or phone-number verification attempt. Msg & Data rates may apply. Reply STOP to opt
out or HELP for help.